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Return Policy: Your Right to Refund and Exchange at Gigi New York Madison Crossbody

At Gigi New York Madison Crossbody, we understand that sometimes our customers may need to return or exchange their orders. We want to ensure a smooth and hassle-free experience for all our valued customers. That's why we've put together this comprehensive return policy.

Eligibility for Returns

We accept returns of merchandise in original, sellable condition within 30 days of purchase for a full refund. If you're not satisfied with your order, simply contact us and follow the instructions provided. Non-personalized items must be returned in new, unused condition with all original packaging and components included.

Returning Personalized Items

Please note that personalized items cannot be returned or exchanged due to their customized nature. We understand that this may cause inconvenience, but we hope you can appreciate the uniqueness of your item.

How to Initiate a Return

If you need to initiate a return, kindly contact us at or call our customer service team at 1-800-GiGiNY (1-800-444-4692) within 30 days of delivery. We'll provide you with a unique return merchandise authorization (RMA) number and guide you through the process.

Refund and Exchange Process

Once we receive your returned item(s), our team will inspect them to ensure they're in their original condition. If everything checks out, we'll issue a full refund or exchange it for the same item in a different size/color, depending on your preference.

Processing Time

Please allow approximately 3-5 business days for non-personalized orders and 5-7 business days for personalized orders to be processed and shipped. Choosing an expedited shipping method won't affect the processing time; however, it will ensure that your order is delivered faster once it's been processed.

Tracking Information

We're not responsible for packages where tracking information states 'DELIVERED' but haven't been received. In such cases, please contact the carrier directly and open an investigation to resolve the issue.

At Gigi New York Madison Crossbody, we strive to provide exceptional customer service and ensure that your shopping experience is seamless. If you have any questions or concerns about our return policy, feel free to reach out to us at or call 1-800-GiGiNY (1-800-444-4692) during our business hours (Monday-Friday, 8:30 AM-5:30 PM). We appreciate your understanding and cooperation in helping us maintain a smooth returns process.

Gigi new york madison crossbody